RSI same day hardware maintenance for workstations and servers

RSI offers same day on-site hardware maintenance for UNIX based workstations and servers. A call to our Dispatch Center at 888-560-4747 begins the process of restoring your equipment and network, quickly and efficiently. The Dispatch Center is online 24x7...we never close! Your call will always be answered by a human being, not an automated attendant directing you through 50 phone keypad entries. Our dispatch person will ask a few questions about the nature of the problem then dispatch your Customer Engineer (CE) immediately as you hang up the phone. Our CEs can respond in approximately 15 to 20 minutes. Service agreements vary and are

Diamond Level - Rainier Solutions' Mission Critical support package designed for those requiring 7x24 service and support options.

2 hour on-site response

24 hour coverage

Assigned CE

Emerald Level - Most Popular all network general support plan.

4 hour response time

8 a.m. - 5 p.m. service window

2 hour no charge/workover

Sapphire Level - Workstation and Peripherals general support plan.

Next day or 8 hour response (depending on call time)

8 a.m. - 5 p.m. service window

Garnet Level - In-house Assist support designed for clients possessing the necessary skills or tech personnel for in-house maintenance and repair.

48 hour part exchange

Help desk support

Prepaid shipping to site

Please contact Rainier Solutions for a more detailed report of the various support options associated with the above plans. Your call will be promptly answered by one of our support technicians. We can be reached at 888-526-4374 or 425-450-1345.